Issues surrounding assistance animals are some of the more complicated ones to navigate in the property management industry. In this course you will learn how federal laws regarding service and assistance animals apply to multifamily properties, strategies for handling accommodation requests related to assistance animals, and what to do when you suspect a medical verification for an assistance animal is not legitimate.

Welcome to the team! In this course, Coach Fairly–your Fair Housing compliance coach–will share a playbook for delivering excellent maintenance service without drawing a Fair Housing penalty flag. Just like in football, every position has a job to do, and every move on the field needs to follow the rules of the game. You’ll start with the basics, learning about the Fair Housing Act and protected classes. Then, you’ll apply that knowledge to real-world situations that make up the bulk of discrimination and harassment claims. Use this course as a game plan for ensuring all current and future residents have equal opportunity, equal access, and equal enjoyment at your community.

Fair housing is the law of the land, starting with the federal Fair Housing Act and continuing through various state and local statutes and regulations. To avoid costly violations, you must understand what fair housing means and what the laws require. This course is designed to provide you with that information. Your mastery of fair housing will serve you well in many aspects of your career in the multifamily industry.