Sept. 25 OR Sept. 27
Few things can be as time-consuming, exasperating, and as expensive as defending a Fair Housing complaint. Not “knowing better” is not a valid defense. This basic session will give a general overview of Fair Housing legislation history and will identify the 7 federally protected classes. Maintenance staff will learn how to avoid Fair Housing inconsistencies that are often unintentionally encountered when interacting with residents, and how an “innocent comment” can turn into a discrimination complaint. We will also discuss how to be “reasonable” with reasonable accommodation requests while following your policies and procedures to maintain consistency. Practical communication guidelines and other day-to-day issues that can lead to Fair Housing complaints will be covered.
“Too often we spend all of our time teaching fair housing to the Resident Managers about Fair Housing, hoping for a trickle-down effect. The reality is that this just doesn’t happen. Maintenance staff has more face-time with your tenants than your Resident Manager ever will. Help them learn what kinds of practices may cause you to end up in hot water! Considering that we all claim to do training for our staff for our Fair Housing Marketing Plan, it’s time to follow up on our claims. Come join us for our first front-line training sessions. There will be 2 sessions so that you don’t have to empty your building for this much needed training. Remember, just the fact that you have sent them for training helps if you ever have a problem!” —Kevin Krier, JAHMA President
Presented by: Heather Staggs, AHM, CPO, FHC, SHCM, HCCP, S.T.A.R. Momentum Compliance Consulting, Inc.
Ms. Staggs brings knowledge from both sides of the industry. She is a 25-year veteran in the property management industry. She also managed both the PBCA Contract Administration and LIHTC Program Compliance departments for the Colorado Housing and Finance Authority (CHFA) and prior to that, she was a Project Manager with the U.S. Department of Housing and Urban Development. Heather is an expert in Fair Housing regulations as well as all other affordable housing laws and regulations. Ms. Staggs is currently sits as the Chair person for the National Affordable Housing Management Association’s Fair Housing Committee. Her hands-on knowledge of applying the rules of the affordable housing industry assists management agents and owners across the country stay compliant with not only government agencies, but also with Fair Housing laws.
Schedule for both days
8:00 a.m. – 8:30 a.m. Registration/Light Breakfast
8:30 a.m. – 12:00 p.m. (includes 30 min break)
This workshop meets the following Education Requirement for both NAHMT or NAHMS: Three (3) hours of the required eight (8) hours of training
Register by September 20, 2019
All confirmed reservations must be paid for whether you attend or not.